PART I — INTERNATIONAL ORDERS
Payment Gateway: Stripe
A. RETAIL / SINGLE-UNIT ORDERS
1. ORDER CANCELLATION
Once payment has been successfully processed, all orders are final. Orders cannot be cancelled, transferred, or modified.
2. CUSTOMS, TAXES, AND IMPORT DUTIES
Any additional charges levied by customs authorities in the destination country are the sole responsibility of the buyer. If a package is abandoned or destroyed by customs authorities because the buyer refuses to pay local taxes or duties, no refund will be issued.
3. STRICT FINAL SALE POLICY
Due to the complexity of cross-border logistics, all international sales are final. We only process return or refund requests that meet the specific product criteria and conditions outlined below.
a. Factory-Manufactured Goods
Goods are distributed in standard factory condition from third parties and are sold as-is. For this category, all sales are final. We do not provide functional warranties or refunds for inherent manufacturing defects.
b. Hand-Forged Products (Handmade/Forged)
All hand-forged products are sold “as-is”. Each unit is individually crafted by an artisan using traditional methods; therefore, no two products are physically identical.The following naturally occurring variations are not valid grounds for a claim, including but not limited to:
• Differences in blade shape, curvature, and profile
• Differences in surface finish, texture, and hammer marks
• Weight variation of up to ±15% from the reference figure
• Variation in thickness, width, and length of up to ±3cm
• Differences in metal color due to the forging and quenching process
• Differences in the smoothness or roughness of the handle surface
• Spots, micro-scratches, or surface irregularities resulting from the hammering process
⚠ The characteristics listed above are evidence of the authenticity of a hand-forged product, not manufacturing defects.
The only conditions that open the possibility of a claim for hand-forged products are:
1. Fatal shipping damage — blade snapped, severely bent, or destroyed inside the packaging
2. Material error — an entirely different type of tool was delivered from what was ordered
C. Special Clause — Pande Slatung Hoes
This clause applies specifically to hoes forged by Pande Slatung. Valid functional claims are limited to the following conditions, which must be evident upon first use after unboxing:
• Non-kalis (non-release) — severely sticky soil that prevents proper use
• Under-hardened — hardening treatment is too softAdditional terms:
• All other hoes in the catalog — whether factory-produced or forged by a different blacksmith — are not covered by this clause
• Other tools made by Pande Slatung (sickles, knives, axes, etc.) are also not covered by this clause
• A refund will only be processed after the hoe has been physically returned, inspected, and confirmed defective. A “refund without return” option is not available
4. SPECIFICATIONS & TOLERANCESAll specifications listed on the site are general references and estimates, not precision guarantees.
• Manufactured products — subject to standard factory tolerances. Specifications are written based on the physical appearance of the tool, and minor inaccuracies in the product description may occur from time to time
• Hand-forged products — may differ by ±1–3cm in dimensions, shape, finish, weight, thickness, color, and hammer marks. Differences in materials, sizing, and characteristics between individual pieces are natural traits of the traditional local artisan process — this is the distinctive value of the product, not a defect
Major Specification Error Claims
A refund may only be considered in the event of a major specification error — meaning a significant discrepancy in dimensions, weight, or material that materially alters the function of the tool — and this applies only to manufactured products.
⚠ Minor differences in finish, color, hammer marks, shape, or variations within the stated tolerance range do not qualify as a major specification error.
5. UNIVERSAL CLAIMS PROTOCOLAll claims — without exception — must fulfill all of the following requirements before they can be processed:
1. Deadline: Claims must be submitted within 24 hours of the package being received
2. Video Evidence: A continuous, unedited, uninterrupted unboxing video from the sealed package through to the initial inspection is required
3. Item Condition: The item must be in unused and unmodified condition
4. Physical Return: The buyer must physically return the item to our warehouse. All return shipping costs, duties, and customs fees are the responsibility of the international buyer
5. Inspection: A refund will be processed after the item has been received, inspected, and confirmed by our team
⚠ Claims submitted after 24 hours, without a complete unboxing video, or for items showing signs of use will be automatically rejected without exception.
6. LOST IN TRANSIT
If a package is officially confirmed lost by the courier before reaching the buyer, a full refund will be processed within 3 business days via Stripe with no return required.
7. STOCK SYNC RESOLUTION
If payment is successfully processed but the item is out of stock due to a system delay, a full refund will be issued within 3 business days.
8. FORCE MAJEURE
In the event of a major system failure, natural disaster, or operational breakdown that prevents order fulfillment within 14 business days, the transaction is cancelled by operation of law. The buyer may request a reversal directly through Stripe support.
B. WHOLESALE & B2B ORDERS — INTERNATIONAL
9. DEFINITION & QUALIFICATION
A purchase is classified as wholesale if it meets a minimum of 25 units per SKU in a single transaction. Wholesale pricing is applied automatically at checkout when the purchase quantity meets or exceeds this minimum threshold.
10. STOCK AVAILABILITY
Wholesale purchases may only be made for items that are physically available according to the stock figures shown on the product page. We do not accommodate pre-order or backorder arrangements. If available stock is fewer than 25 units, the system will automatically limit or reject the wholesale transaction.
11. ORDER CANCELLATION
Once payment has been successfully processed, wholesale orders are final. Orders cannot be cancelled, transferred, or modified.
12. CUSTOMS, TAXES, AND IMPORT DUTIES
All customs duties, import taxes, and administrative fees in the destination country are the sole responsibility of the buyer. If a package is abandoned or destroyed by customs authorities because the buyer refuses to pay local duties, no refund will be issued.
13. FINAL SALE POLICY
All final sale terms under Part I, Section A — Point 3 (Factory-Manufactured Goods, Hand-Forged Products, and the Special Clause for Pande Slatung Hoes) apply identically to wholesale purchases without exception.
14. SPECIFICATIONS & TOLERANCES
All specification and tolerance terms under Part I, Section A — Point 4 apply identically to wholesale purchases.
15. WHOLESALE CLAIMS PROTOCOL
All wholesale claims — without exception — must fulfill all of the following requirements before they can be processed:
1. Deadline: Claims must be submitted within 48 hours of the package being received
2. Video Evidence: A continuous, unedited, uninterrupted unboxing video from the sealed package through to the full unit inspection is required
3. Item Condition: All claimed units must be in unused and unmodified condition
4. Physical Return: The buyer must physically return the damaged units to our warehouse. All return shipping costs, duties, and customs fees are the responsibility of the international buyer. Refunds are calculated based on the number of damaged units returned and confirmed, multiplied by the wholesale unit price applicable to the original transaction
5. Inspection: A refund will be processed after the claimed units have been received, inspected, and confirmed by our team
⚠ Claims submitted after 48 hours, without a complete unboxing video, or for items showing signs of use will be automatically rejected without exception.
16. LOST IN TRANSIT
If a package is officially confirmed lost by the courier before reaching the buyer, a full refund will be processed within 3 business days via Stripe with no return required.
17. STOCK SYNC RESOLUTION
If payment is successfully processed but the item is out of stock due to a system delay, a full refund will be issued within 3 business days.
18. FORCE MAJEURE
In the event of a major system failure, natural disaster, or operational breakdown that prevents order fulfillment within 14 business days, the transaction is cancelled by operation of law. The buyer may request a reversal directly through Stripe support.
PART II — DOMESTIC ORDERS
Payment Gateway: Midtrans (Indonesia)
A. RETAIL / SINGLE-UNIT ORDERS
1. ORDER CANCELLATION
Orders may be cancelled with a full refund only while the status remains “Pending”. Once the order has been handed to the courier, it is final and cannot be cancelled or modified.
2. STRICT FINAL SALE POLICY
Given our focus on curated products from various local production sources, all sales are final. We only process return or refund requests that meet the specific product criteria and conditions outlined below.
A. Factory-Manufactured Goods
Goods are distributed in standard factory condition from third parties and are sold as-is. For this category, all sales are final. We do not provide functional warranties or refunds for inherent manufacturing defects.
B. Hand-Forged Products (Handmade/Forged)All hand-forged products are sold “as-is”. Each unit is individually crafted by an artisan using traditional methods; therefore, no two products are physically identical.
The following naturally occurring variations are not valid grounds for a claim, including but not limited to:
• Differences in blade shape, curvature, and profile
•Differences in surface finish, texture, and hammer marks
• Weight variation of up to ±15% from the reference figure
• Variation in thickness, width, and length of up to ±3cm
• Differences in metal color due to the forging and quenching process
• Differences in the smoothness or roughness of the handle surface
• Spots, micro-scratches, or surface irregularities resulting from the hammering process
⚠ The characteristics listed above are evidence of the authenticity of a hand-forged product, not manufacturing defects.
The only conditions that open the possibility of a claim for hand-forged products are:
1. Fatal shipping damage — blade snapped, severely bent, or destroyed inside the packaging
2. Material error — an entirely different type of tool was delivered from what was ordered
C. Special Clause — Pande Slatung Hoes
This clause applies specifically to hoes forged by Pande Slatung.
Valid functional claims are limited to the following conditions, which must be evident upon first use after unboxing:
• Non-kalis (non-release) — severely sticky soil that prevents proper use
• Under-hardened — hardening treatment is too softAdditional terms:
• All other hoes in the catalog — whether factory-produced or forged by a different blacksmith — are not covered by this clause
• Other tools made by Pande Slatung (sickles, knives, axes, etc.) are also not covered by this clause
• A refund will only be processed after the hoe has been physically returned, inspected, and confirmed defective. A “refund without return” option is not available
3. SPECIFICATIONS & TOLERANCES
All specifications listed on the site are general references and estimates, not precision guarantees.
• Manufactured products — subject to standard factory tolerances. Specifications are written based on the physical appearance of the tool, and minor inaccuracies in the product description may occur from time to time
• Hand-forged products — may differ by ±1–3cm in dimensions, shape, finish, weight, thickness, color, and hammer marks. Differences in materials, sizing, and characteristics between individual pieces are natural traits of the traditional local artisan process — this is the distinctive value of the product, not a defect
Major Specification Error Claims
A refund may only be considered in the event of a major specification error — meaning a significant discrepancy in dimensions, weight, or material that materially alters the function of the tool — and this applies only to manufactured products.
⚠ Minor differences in finish, color, hammer marks, shape, or variations within the stated tolerance range do not qualify as a major specification error.
4. UNIVERSAL CLAIMS PROTOCOL
All claims — without exception — must fulfill all of the following requirements before they can be processed:
1. Deadline: Claims must be submitted within 24 hours of the package being received
2. Video Evidence: A continuous, unedited, uninterrupted unboxing video from the sealed package through to the initial inspection is required
3. Item Condition: The item must be in unused and unmodified condition
4. Physical Return: The buyer must physically return the item to our warehouse. Return shipping costs are the responsibility of the buyer
5. Inspection: A refund will be processed after the item has been received, inspected, and confirmed by our team
⚠ Claims submitted after 24 hours, without a complete unboxing video, or for items showing signs of use will be automatically rejected without exception.
5. LOST IN TRANSIT
If a package is officially confirmed lost by the courier before reaching the buyer, a full refund will be processed within 3 business days via Midtrans with no return required.
6. STOCK SYNC RESOLUTION
If payment is successfully processed but the item is out of stock due to a system delay, a full refund will be issued within 3 business days.
7. FORCE MAJEURE
In the event of a major system failure, natural disaster, or operational breakdown that prevents order fulfillment within 14 business days, the transaction is cancelled by operation of law. The buyer may request a reversal directly through Midtrans support.
B. WHOLESALE & B2B ORDERS — DOMESTIC
8. DEFINITION & QUALIFICATION
A purchase is classified as wholesale if it meets a minimum of 25 units per SKU in a single transaction. Wholesale pricing is applied automatically at checkout when the purchase quantity meets or exceeds this minimum threshold.
9. STOCK AVAILABILITY
Wholesale purchases may only be made for items that are physically available according to the stock figures shown on the product page. We do not accommodate pre-order or backorder arrangements. If available stock is fewer than 25 units, the system will automatically limit or reject the wholesale transaction.
10. ORDER CANCELLATION
Wholesale orders may be cancelled with a full refund only while the status remains “Pending”. Once the order has been handed to the courier, it is final and cannot be cancelled or modified.
11. FINAL SALE POLICY
All final sale terms under Part II, Section A — Point 2 (Factory-Manufactured Goods, Hand-Forged Products, and the Special Clause for Pande Slatung Hoes) apply identically to wholesale purchases without exception.
12. SPECIFICATIONS & TOLERANCES
All specification and tolerance terms under Part II, Section A — Point 3 apply identically to wholesale purchases.
13. WHOLESALE CLAIMS PROTOCOL
All wholesale claims — without exception — must fulfill all of the following requirements before they can be processed:
1. Deadline: Claims must be submitted within 48 hours of the package being received
2. Video Evidence: A continuous, unedited, uninterrupted unboxing video from the sealed package through to the full unit inspection is required
3. Item Condition: All claimed units must be in unused and unmodified condition
4. Physical Return: The buyer must physically return the damaged units to our warehouse. Return shipping costs are the responsibility of the buyer. Refunds are calculated based on the number of damaged units returned and confirmed, multiplied by the wholesale unit price applicable to the original transaction
5. Inspection: A refund will be processed after the claimed units have been received, inspected, and confirmed by our team
⚠ Claims submitted after 48 hours, without a complete unboxing video, or for items showing signs of use will be automatically rejected without exception.
14. LOST IN TRANSIT
If a package is officially confirmed lost by the courier before reaching the buyer, a full refund will be processed within 3 business days via Midtrans with no return required.
15. STOCK SYNC RESOLUTION
If payment is successfully processed but the item is out of stock due to a system delay, a full refund will be issued within 3 business days.
16. FORCE MAJEURE
In the event of a major system failure, natural disaster, or operational breakdown that prevents order fulfillment within 14 business days, the transaction is cancelled by operation of law. The buyer may request a reversal directly through Midtrans support.