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    • PRIVACY POLICY

    PRIVACY POLICY

    1. General
      This Privacy Policy explains how Pande Perkakas (“we,” “us,” or “our”) collects, uses, and protects personal data when you visit or make a purchase on this website.
    2. Information We Collect
      Account & Order Data: Name, email address, phone number, shipping address, and billing address provided during checkout or account registration.
      Payment Data: Processed directly by our payment processors (Stripe and Midtrans). We do not store your full card or bank details on our servers.
      Usage Data: Pages visited, browser type, and general visitor statistics collected automatically via Jetpack analytics.
    3. Guest Checkout
      You may purchase products without creating an account. Data entered during guest checkout is used solely to process your payment and arrange shipment.
    4. How We Use Your Data
      To process and fulfill your orders
      To communicate with you regarding order status, shipping, or support requests
      To improve our website and product offerings based on aggregated visitor statistics
      To comply with legal and tax obligations
    5. Third-Party Service Providers
      We share necessary data with the following third parties strictly to deliver our services:
      Stripe and Midtrans — payment processing
      Jetpack (by Automattic) — website analytics and security
      Shipping/logistics partners — to deliver your order
      These providers may process data outside Indonesia in accordance with their own privacy policies.
    6. Cookies
      We use essential cookies required for core site functionality, such as maintaining your shopping cart and login session. We do not currently use cookies for advertising or marketing tracking purposes. This policy will be updated if that changes in the future.
    7. Data Retention
      We retain order and account data for as long as necessary to fulfill orders, comply with legal/tax obligations, and resolve disputes.
    8. Your Rights
      You may request access to, correction of, or deletion of your personal data by contacting us via WhatsApp or email, subject to legal retention requirements (e.g., transaction records required by Indonesian tax law).
    9. Data Security
      We take reasonable technical and organizational measures to protect your data, but no method of transmission over the internet is 100% secure.
    10. Children’s Privacy
      This website is not intended for children under 18, and we do not knowingly collect data from minors.
    11. Changes to This Policy
      We may update this Privacy Policy from time to time. Continued use of this website after changes are posted constitutes acceptance of the updated policy.
    12. Governing Law
      This Privacy Policy is governed by and construed in accordance with the laws of the Republic of Indonesia, including applicable personal data protection regulations.
    13. Contact Us
      For any privacy-related questions or requests, please contact us via WhatsApp or email listed on this website.